Possible Causes: Unstable Network Connection
1) Check Network Signal: Ensure the signal strength between the camera and the router is strong, and that the camera is within the effective Wi-Fi coverage area.
Effective Wi-Fi Signal Range:
- Open Space: Indoors, Wi-Fi surveillance cameras can maintain a strong signal up to 100-150 feet (30-45 meters) from the router.
Obstructions and Signal Range:
- One Wall: The signal range is typically reduced to about 70-100 feet (21-30 meters) when passing through one wall.
- Two Walls: When the signal passes through two walls, the effective range decreases to approximately 50-70 feet (15-21 meters).
- Three Walls: With three walls obstructing the signal, the range further diminishes to around 30-50 feet (9-15 meters).
Impact of Wall Materials:
- Wood or Drywall: These materials cause minimal signal reduction.
- Brick or Concrete: These materials cause moderate signal reduction.
- Metal Walls: Metal walls significantly obstruct Wi-Fi signals, reducing the effective range the most.
Check Wi-Fi Signal:
Ensure the device is within these ranges for optimal performance. If connectivity issues persist, consider reducing the number of obstacles between the router and the camera or using Wi-Fi extenders to improve coverage.
2) Network Bandwidth Insufficient: Verify that the network bandwidth is adequate and that other devices are not consuming excessive bandwidth.
Use Online Speed Test Tools:
Please connect your phone/computer and camera to the same router, and then click below link to check the speed of your internet. https://www.speedtest.net/
- Open your web browser and go to a reliable speed test website like Speedtest.net or Fast.com.
- Click the "Go" or "Start" button to begin the test.
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Wait for the test to complete, which will measure your upload and download speeds.
Analyze Results:
- Download Speed: This measures how fast data can be transferred from the internet to your device.
- Upload Speed: This measures how fast data can be sent from your device to the internet.
Bandwidth Requirements for 2K Indoor Surveillance Cameras
- Upload Speed: Each 2K camera typically requires around 2-5 Mbps for stable video streaming.
- Download Speed: While not as critical, maintaining a good download speed (e.g., 10 Mbps) ensures smooth remote access and viewing.
Tips for Ensuring Sufficient Bandwidth
- Reduce Bandwidth Usage: Limit the number of devices using the network simultaneously.
- Upgrade Internet Plan: Consider upgrading your internet plan if your current speeds are insufficient.
- Optimize Wi-Fi Signal: Ensure the camera is within effective Wi-Fi range and minimize obstructions. Using Wi-Fi extenders can help improve coverage if necessary.
By following these steps, you can ensure that your network meets the necessary bandwidth requirements for your 2K indoor surveillance cameras.
3) Adjust Camera Position: Place the camera closer to the router and minimize obstructions.
4) Contact Technical Support: If the issue persists, contact the support team with the device model and issue details.