Warranty & Returns

1. Warranty Policy

We provide a 1-year warranty for customers who have purchased ZOSI products from ZOSI official website.

This 1-year warranty is applied to ZOSI products, including ZOSI DVRs NVRs, security cameras systems, security cameras.This warranty policy is not applied to the free gifts shipped from ZOSI.

2. Return Policy

ZOSI is to provide our best product and service to you. We offer Free Return within 30 Days from the Original Purchase Date for Refund with or without Reason.

The product must be purchased directly from Zosi website store, you may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.

If the reason for return isn’t quality-related, or any other damage caused by the unintended use of the product, the customer must pay the return shipping costs as well as the tariffs caused.

You may receive a return label / return address / RMA code from ZOSI RMA technicians after your request is authorized, you can use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to ZOSI warehouse, then send the screenshot of your receipt to us. If you don’t want to pay the shipping costs for us first, please let us know, we would be happy to refund the shipping costs to you before you return the product.

3. Replacement Policy

Under our warranty policy, you can return the product for a replacement.

If the Returned Product is tested and found to be defective and covered by ZOSI Limited Warranty, we will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.

Under any circumstance, ZOSI isn’t responsible to any customs clearance and/or duty, tax, fees that are enacted by the shipping carriers.

ZOSI will ship the replacement product within 2-3 business days.

4. Refund Policy

We will make a refund within 1-2 business days once the returned item is confirmed to arrive at our ZOSI warehouse.

Note:When a refund is issued, shipping charges (if any) will not be refunded. At the same time, we will not compensate for any differences (if any) caused by different currency conversion rates. The currency conversion difference is based on the bank exchange rate at the time of refund on the same day.