Applies to: Zosi WiFi cameras

There are several possible causes for failing to power Zosi wireless cameras. You may follow the troubleshooting tips listed below to solve the problem.

Cause 1. Defective Power Supply

Solution: Please use another working power supply (12V 1A/2A) and outlet to see if it works.

Cause 2. Defective camera hardware

Solution:

1. Please touch the outer shell of the camera to see if you can feel the heat.
2. If not, please reset the camera.(Some cameras have the reset buttons some not )
3. Then cover the day/night sensor or place the camera in a dark environment to see whether the Infrared lights will turn on or whether you can hear a click sound.

If the problem persists, you may contact our team  by submitting a request for further assistance. 

Please let me know if you have any questions:

Our Whatsapp:  +1-866-841-6932

Support Email address:  service@zositech.com

Our Facebook:  https://www.facebook.com/ZosiTechnology/

Support center: support@zositechhelp.zendesk.com